Integration · Ticketing & workflow

ServiceNow integration for continuous SOC 2, ISO 27001 & PCI DSS compliance

CATAAM connects to ServiceNow with read-only access and runs 1 automated check against your real configuration. The results map to 2 controls across 7 frameworks, including SOC 2, ISO 27001, PCI DSS, NIST CSF, SOC 1, COBIT 5.

automated checks: 1
controls mapped: 2
frameworks: 7

What happens when you connect ServiceNow

Connect with read-only access
Add a read-only role, OAuth scope or API token for ServiceNow. The credential is encrypted at rest.
Discover assets
CATAAM pulls the accounts, users, repositories or devices it finds into one asset inventory.
Run 1 automated check
Every check runs against your real configuration, then keeps running on a schedule.
Map results to 2 controls
Each result lands on the controls it proves — and counts for every framework that shares them.
Store evidence and raise issues
Passing checks become audit evidence. Failures show up for the control owner and can open a Jira issue.

The 1 check CATAAM runs on ServiceNow

Each check runs against your real ServiceNow configuration and keeps running on a schedule. Check names are shown as they appear in the CATAAM platform.

ServiceNow change management is active (change requests tracked)

Controls these checks support (2)

A passing check becomes evidence for each control below, and counts for every framework that shares the control.

Control	Requirement	Frameworks
CHG-1	Change management procedures enforced	SOC 2, ISO 27001, PCI DSS, NIST CSF, SOC 1 +2
CHG-2	Production deployment access restricted	SOC 2, ISO 27001, SOC 1, ITIL

ServiceNow integration: frequently asked questions

What does CATAAM check in ServiceNow?

CATAAM runs 1 automated check on ServiceNow: ServiceNow change management is active (change requests tracked).

Which compliance frameworks does the ServiceNow integration support?

The ServiceNow checks map to 2 control and count toward SOC 2, ISO 27001, PCI DSS, NIST CSF, SOC 1, COBIT 5.

Does CATAAM need write access to ServiceNow?

No. Connectors use read-only roles, scopes or API tokens, and credentials are encrypted at rest. The only optional write anywhere in CATAAM is opening Jira issues for failed checks.

How do I connect ServiceNow to CATAAM?

Add a read-only role, OAuth scope or API token for ServiceNow in CATAAM. CATAAM then discovers your assets, runs the checks and keeps running them on a schedule, storing each result as audit evidence.